Customer Support Contact
Phone: 800-474-5128 x3
Sales and Product Information Requests
Phone: 800-474-5128 x1
SecureCARE User Support
Every MediaCAST system comes with 1 year of SecureCARE, which includes unlimited toll-free technical phone, email and web support. With your permission, our technical staff can log into your system to provide remote technical assistance and automatic system diagnostics reporting. Once the initial SecureCARE term has run out, additional years are available for purchase.
Software Assurance Version Upgrades, Maintenance & New Releases
Every MediaCAST system includes 1 year of our Software Assurance maintenance and upgrade program. Software Assurance will ensure that your system has all the latest features, version releases, upgrades and updates. This service applies only to MediaCAST platform software and modules, not third-party software, hardware or installation required to support upgrades. Additional years of Software Assurance can be purchased after the initial service term has run out. Cost is calculated as a percentage of the software license cost.
Core hardware components include a 3 year next-business-day, on-site service warranty, which covers all parts and labor. Clients are assigned an Inventive Technology contact and a local partner contact to coordinate and assist with troubleshooting of hardware-related issues to ensure quick resolution of any warranty-related problems. Peripheral and 3rd party hardware components are covered by a minimum of one-year manufacturer's warranty covering parts and labor.
Up to 5 years of extended warranty can be purchased for the main system hardware. Several options are available, including next-business-day, on-site, 24-hour response and premium 4-hour response for mission-critical deployments. Contact us for more information about our support and warranty packages.